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Our maintenance agreements also give you added peace of mind and help you to focus more on your business. Increase machine efficiency and maximize uptime to ensure that projects on your jobsite are completed as planned.

Customer Service Agreements (CSA)

When it comes to Customer Service Agreements, there is no “one size fits all.” VCES works with each individual customer to tailor the best CSA for all makes and models that we represent to meet your individual needs.

  • Why consider a CSA?

  • What does a CSA cost?

Why consider a CSA?

VCES technicians are the experts when it comes to maintenance. Our factory-trained technicians inspect each machine for potential problems and recommend preventative actions, allowing you more time to manage the things that are important to your business.

VCES will provide you with costs that are known and protected from the uncertainty of the day-to-day economy over the life of the Agreement.

We can also look after the tracking of the intervals and schedule the service accordingly. We’ll provide you with a complete history of all CSA work performed as proof of maintenance.

VCES offers the following CSA options:

  • Preventative Maintenance CSA
  • Full Repair and Maintenance CSA

What does a CSA cost?

Each CSA is different, VCES will construct the best program for your machine, keeping your business needs in mind. Just ask any of our Customer Support Representatives (CSRs) for assistance, and they will build a custom solution specific to your business needs and will provide the costs for your specific program. Even how you pay can be customized to your business needs, we can provide options such as monthly rates, hourly rates or pay per service level performed.

A Customer Service Agreement designed specifically for your machine is the best opportunity to maximize the machine uptime and production, as well as to help lower the total cost of ownership.

Scheduled Maintenance

Scheduled or Preventative Maintenance is a requirement for all machines to keep them operating at their peak level of performance. All machines require a daily inspection and topping up of fluids prior to start-up, as outlined in your machine’s operator and maintenance manual.

Depending on the make and model of machine, the intervals of service vary, and are clearly outlined in the operator and maintenance manual. Typically, the intervals are managed by hours recorded on the machine’s service meter, and the frequency of the intervals are every 250 or 500 hours, depending on the job site conditions and type of machine work.

While many customers prefer to do their own Preventative Maintenance, VCES can provide the recommended parts and fluids you require to keep your machine operating at peak performance.

VCES also offers Customer Service Agreements where we will perform these tasks for you.